Terms of Service
Last updated: September 9, 2026
1. Acceptance of Terms
By accessing or using Smartroute, you agree to be bound by these Terms of Service. If you are using the service on behalf of a business, you represent that you have the authority to bind that business to these terms.
2. Description of Service
Smartroute provides scheduling, route optimization, and client management tools for mobile service businesses. The service includes calendar management, drive time calculations via Google Maps, team management, client tracking, and an embeddable booking widget.
3. Account Responsibilities
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when creating your account and keep this information up to date.
4. Connected Calendar Services
By connecting a Google or Microsoft account or authorizing an integration, you represent that you have the right to grant the requested access. A business may send a private calendar-setup link to a service provider, but the provider chooses and authorizes the calendar account to connect. The business is responsible for having authority to send the provider's contact information to Smartroute.
Smartroute limits provider-calendar operations to creating and managing appointment events on the dedicated secondary calendar that Smartroute creates. The inviting business can see the connected email address and connection status, but cannot browse the provider's calendar account through Smartroute. The business remains responsible for the accuracy and lawfulness of the appointment information it directs Smartroute to place on that calendar.
The separate Smartroute Meeting Intelligence integration, when enabled, uses read-only access to a dedicated Smartroute demo calendar and related Google Meet information to prepare meeting evidence and customer follow-up. It does not authorize Smartroute to modify Google calendars, meetings, recordings, or accounts.
Google's or Microsoft's terms and privacy policies also apply to your use of their services. You may disconnect through Smartroute where that control is available or revoke access through your Google or Microsoft Account. Disconnecting or revoking access stops future access and updates; it does not automatically delete calendars or events already created in the connected account or records already processed by Smartroute. Requests concerning Smartroute records are handled under our Privacy Policy.
5. Subscription and Billing
Smartroute offers tiered subscription plans billed monthly. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. Approved new accounts receive a 14-day free trial, and no credit card is required to start that trial.
6. Acceptable Use
You agree to use Smartroute only for lawful purposes and in accordance with these terms. You may not use the service to store or transmit malicious code, interfere with other users, or attempt to gain unauthorized access to our systems.
7. Data Ownership
You retain ownership of all data you provide to Smartroute, including client information, appointment records, and business data. We do not claim ownership of your content. You grant us a limited license to use your data solely for the purpose of providing and improving our services. This license does not expand our permitted use of connected calendar account data or Google user data, which is used and transferred only as described in Section 4 and our Privacy Policy.
8. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance or updates that temporarily affect availability. We will make reasonable efforts to notify you in advance of planned downtime.
9. Contact
For questions about these terms, please contact us at support@smart-route.app.